Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Coolridgefield website and any services provided by Coolridgefield LLC ("Coolridgefield," "we," "us"). By accessing or using our site or engaging our services, you agree to these Terms. If you are entering into an agreement for consulting, transformation, or delivery services, the specific written agreement between you and Coolridgefield will govern the engagement; where not inconsistent, these Terms provide general rules for site usage and preliminary interactions. We may modify these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use after changes indicates acceptance. If you do not agree to these Terms, please do not use our site or request our services.
Using our website and services
You agree to use the website lawfully and not to interfere with its operation. Content on the site is provided for general informational purposes and does not constitute tailored advice. Engagements for paid services require a mutually signed agreement that defines scope, fees, deliverables, confidentiality, and acceptance criteria. Fees, schedules, and payment terms are set in the signed engagement. We reserve the right to decline or suspend services where necessary, including non-payment, breach, or unlawful activity. Any training, deliverables, or templates provided during engagements are intended for customer use as specified in the applicable agreement.
Intellectual property and licenses
All content on the Coolridgefield site, including text, graphics, logos, images, templates, and proprietary methodologies, is owned or licensed by Coolridgefield and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to view and download site materials for internal, non-commercial use only unless a separate license is granted. Service deliverables and work products are governed by the applicable engagement agreement: typically we license our proprietary tools and transfer client-specific deliverables as specified in the engagement. You agree not to reproduce, modify, distribute, or create derivative works of our intellectual property without prior written permission.
Confidentiality and data
Confidential information exchanged during an engagement is handled according to the terms of the engagement agreement. For initial inquiries through the website, please avoid sharing sensitive personal or confidential data until a secure channel or NDA is established. We use reasonable administrative and technical safeguards to protect data. Details are described in our Privacy Policy available at /privacy/ which explains what information we collect, how we use it, and your rights.
Limitations of liability
To the fullest extent permitted by applicable law, Coolridgefield's liability for any claim arising from or related to use of the site or services is limited to direct damages up to the amount paid by you to Coolridgefield for the specific services giving rise to the claim within the prior twelve months. We are not liable for indirect, incidental, special, or consequential damages, lost profits, or business interruption, even if advised of the possibility of such damages. Nothing in these Terms is intended to limit liability for death or personal injury caused by negligence where not permitted by law, or to restrict other rights that cannot be excluded under applicable law.
Dispute resolution and governing law
These Terms, and any engagement agreement between you and Coolridgefield, are governed by the laws of the state of California, United States, without regard to conflict of laws principles. Parties will first seek to resolve disputes by good-faith negotiation. If unresolved within 60 days, disputes will be resolved by binding arbitration in San Francisco County, California, unless parties agree otherwise. Where arbitration is not permitted, disputes may be brought to the competent courts in San Francisco, California. Each party is responsible for its own legal fees except as otherwise provided by a written agreement.
Third-party links and tools
Our site may include links to third-party websites or services for convenience. These links do not constitute endorsement, and we are not responsible for the content or practices of third-party sites. You should review third-party terms and privacy policies before use. We may use third-party vendors to provide analytics, hosting, email delivery, and other services; such vendors process data under contract and appropriate safeguards.
Term, termination, and survival
These Terms remain effective while you use the site. Either party may terminate a specific service engagement according to its written agreement. Provisions that by their nature should survive termination or expiration, including disclaimers, limitation of liability, confidentiality, intellectual property, and dispute resolution, will continue to apply after termination.
Modifications and updates
We may update these Terms periodically. Material changes will be posted with an updated effective date. Continued use of our site or services indicates acceptance. For questions about these Terms or to request a copy of an executed engagement agreement, contact us at [email protected] or by mail at the address shown in the footer.