Privacy Policy
This Privacy Policy explains how Coolridgefield LLC ("we", "us", or "Coolridgefield") collects, uses, discloses, and protects personal information when you visit our website or engage our services. We are committed to protecting your privacy and handling personal information transparently and securely. This policy describes the categories of data we collect, the purposes for processing, your rights, cookie use, third-party processors, data security measures, retention practices, and how to contact us about privacy-related matters. Our primary goal is to ensure that personal data is used only where necessary to provide services, support client relationships, comply with legal obligations, and improve our offerings while respecting your rights and choices.
Data controller
Coolridgefield LLC
120 Montgomery St, Suite 250
San Francisco, CA 94104
United States
Information we collect
We collect information you provide directly and information collected automatically when you interact with our website or services. Categories may include contact details (name, email, phone, company), contextual information about your inquiry, billing details when relevant, and any content you upload to support an engagement. Automatically collected information includes IP address, browser and device identifiers, pages visited, referral source, and usage metrics.
We may also process aggregated or de-identified data for analytics and service improvement. We avoid collecting sensitive personal data unless strictly necessary, and will request explicit consent if such data is required for a specific engagement.
How we use information
We use personal information for the following purposes: to respond to inquiries and provide services; to manage client relationships and billing; to communicate updates, proposals, and scheduling; to analyze and improve our website and services; and to comply with legal obligations. Processing is based on lawful grounds including contract performance, legitimate business interests (such as improving services and protecting our systems), and, where required, your consent.
We do not sell personal information. Where analytics or marketing tools are used, we seek to minimize personal identification and provide opt-out choices through our cookie preferences or by contacting us directly.
Cookies and similar technologies
We use cookies and similar technologies to operate the site, remember preferences, and collect usage data to improve functionality and content. Our cookie consent widget allows you to accept or reject analytics cookies while essential cookies required for site operation are used by default. You can manage cookie preferences via the cookie modal or through your browser settings. Disabling certain cookies may reduce functionality or affect how you interact with the site.
Third-party services and disclosures
We work with trusted third-party service providers to host the website, analyze usage, send email communications, and support delivery (for example, cloud hosting and payment processors). These providers are contractually limited to process data only on our instructions and to maintain appropriate security measures. We may disclose personal information when required by law, to respond to legal requests, to protect our rights or property, or to prevent fraud or illegal activity.
Data retention and security
We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by context; for example, contact details for marketing may be retained until you unsubscribe, while billing records may be kept to satisfy tax or accounting rules.
We use administrative, technical, and physical safeguards to protect data, including access controls, encryption where appropriate, and vendor security assessments. While we take reasonable steps to protect information, no system can be guaranteed completely secure; if a security incident affects personal data, we will comply with applicable notification obligations and notify affected parties when required.
Your rights and choices
Depending on jurisdiction, you may have rights regarding your personal data, including access, correction, deletion, restriction of processing, objection to processing, and data portability. You can withdraw consent at any time where processing is based on consent. To exercise these rights, contact us at [email protected] or by mail at the address listed above. We will verify requests to confirm identity before responding. Some requests may be limited by legal or contractual obligations; if we deny a request we will explain the reason where permitted.
International transfers
Our operations and service providers may be located in jurisdictions outside your country. When we transfer personal information internationally, we take steps to provide an adequate level of protection, such as using contractual safeguards or relying on recognized transfer mechanisms where applicable. If you have questions about the transfer mechanisms used, contact us and we will provide additional information to the extent required by law.
Children and minors
Our website and services are not directed to children under 16 (or a higher age where required by local law). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, contact us and we will take steps to delete such information in accordance with applicable law.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. When we make material changes, we will post a prominent notice on our site and update the effective date. Continued use of our website or services after such changes constitutes acceptance of the updated policy.
Contact and complaints
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
- Mail: Coolridgefield LLC, 120 Montgomery St, Suite 250, San Francisco, CA 94104, United States
- Email: [email protected]
- Phone: +1 (415) 555-0123
If you are in a jurisdiction with supervisory authorities, you may also lodge a complaint with the relevant authority. We will cooperate with regulators and attempt to resolve any complaints about our collection or use of personal data directly.